SNA has been maintaining large facilities in Manufacturing, BFSI, Corporate, Govt & PSU installations for years now. SNA has been maintaining end-to-end services meeting stringent SLAs with including :

• Server & OS Management Services
• Messaging Convergence Services
• Network Management Services
• Backup Management Services
• Database Management Services

SERVER & OS MANAGEMENT SERVICES

• Customizing and deploying server and OS management forms, procedures and reports
• User account management for the domain controllers
• Install updates, patches, hot-fix, service packs, new editions, versions
• Security management as per account policy, access rights Performance tuning and configurations routine backup
• Backup of file system and redundant options
• Monitor user authentications, network traffic load through log reports
• Services monitoring
• Monitor healthy environmental conditions, preventive maintenance and house keeping of servers such as disk space usage, permissions, concurrent sessions, security alerts etc
• Systems migration
• Remote administration of client OS and server OS, remote-updates
• Reports; Analytical, Graphical, MIS

MESSAGING CONVERGENCE SERVICE

• Customizing and deploying messaging management forms, procedures and reports
• Deployment of administrator for the Exchange, Domino, Unified Messaging Server (UMS), Postmaster like messaging solutions
• E-mail, fax-mail, voice-mail, text-to-speech like facilities and their integrations
• User account management mailbox management like add, delete, transfer, rename, forward, backup, split, size, rules, SPAM, AcVc, content-filters, junk, private domain, global access
• Integration of mail boxes to client applications respectively
• Management of traffic monitoring, priorities, mail backup, security solutions
• Deploying best practices to enable effective and efficient communication through messaging convergence
• Reports; Analytical, Graphical, MIS

NETWORK MANAGEMENT SERVICE

• Customizing and deploying messaging management forms, procedures and reports
• Administration of LAN and network security
• Create and maintaining passive and active network ports connectivity details, configurations, diagrams, layouts, TCP/IP scheme, network routes on servers
• Troubleshooting network faults with tools like snoop, trace route, NS-Lookup etc
• Time synchronization between various servers
• Configuration of network equipments
• Deploy traffic management
• Deployment of network security tools and audits
• Confidential in passwords, routes, etc configurations
• Network UPTIME commitment
• NMS reports; Analytical, Graphical, MIS

BACKUP MANAGEMENT SERVICE

• Customizing and deploying backup management forms, procedures and reports
• Backup server installation and configurations, media planning, disaster recovery model
• Create and maintaining user account management, volume of user data, strategies and its periodic cycles, critical data, servers configuration settings etc
• Perform regular backup operation as per strategy, schedule defined, optimizing backup operations in tuning  strategies
• Management of media; proper labeling, and housing for immediate identification and retrieval
• Backup audits; scheduled restoration drill for the backup validity and backup operation consistency
• Maintaining log sheets for the backups
• Reports; Analytical, graphical, MIS

DATABASE MANAGEMENT SERVICE

• Customizing and deploying Database management forms, procedures and reports
• Create and maintaining user account management of database server, disk space management for the growing rate of database, groups, defining roles to each group
• Fine-tuning of database on regular basis to increase performs
• Backup and restore operations of database server settings, database structure, database transactions etc
• Database security checks
• Synchronization / Replication between the database and between the database servers
• Database audits and validations
• Maintaining Log sheets
• Reports; Analytical, Graphical, MIS