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SNA provides technical
support helpdesk services to some of the world's
leading companies. SNA has a track record
of consistent delivery on world class service levels
and scoring high customer satisfaction scores. We have
the ability to integrate remote Helpdesk with field
suppoSNA to offer an end-to-end solution for the entire
customer service and suppoSNA lifecycle.
Our Helpdesk skills are demonstrated by our low abandonment
rates, high first call resolution, low part per event,
high accuracy of part prediction, quick response times
and high closing rates. All agents are technically qualified
engineers with various accreditations. SNA offers integrated
voice and web based support at all customer interaction
points. We complement technology support with revenue
generating services such as AMC sales, warranty upgrades,
cross-sell and up-sell initiatives.
Our technical Support experience
spans a wide variety of products :
- Hardware - Desktop, notebook, server
- Software - Operating system, applications, utilities,
security
- Computer peripherals
- Networking / telecom equipment
- Internet services
Advantages of SNA's technical
suppoSNA helpdesk include :
- Dedicated support team for each client
- Business - to - consumer and business - to - business
models
- Multi - channel delivery capabilities that include
voice, e-mail, chat and remote assistance
- Knowledge base creation
- Call tracking capability with integration of helpdesk
with Service Centers.
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